What does a very well known, high end cutlery manufacturer do when it decides to maximize its catalog ordering business but only add minimal fixed costs to achieve a significant increase in customer orders? The answer is quite simple but it eludes many businesses currently in the catalog business.
The answer is to outsource the additional call volume (overage calls) and resulting increase in sales to a third party call center. If your research is done properly and you contract with a modern day, correctly sized call center your results can come together rather quickly.
Adding full time staff is undoubtedly one of the most expensive, time consuming and capital intensive events your company can undertake. It requires large amounts of time and expense from your HR representative. It requires time spent with your current staff to train, review and update methods to teach skills these new hires may not have in the first place. Once hired and on board who pays for their PTO, workers comp insurance, social security, retirement benefits, maternity leaves and, well, you know the answer to these questions.
Time Communications has solved this dilemma dozens of times over the last few years. It develops it’s own hiring and training techniques and has them implemented well before you may even be aware that you are in need of those assets. It recognizes who the great hires are from who everyone else may hire. When you are ready to find an economical and meaningful solution to expanding your business let Time Communications lead the way, we’ve been there.
BlogTime is your information center for news in the call center industry and is brought to you by Time Communications. Time Communications specializes in creating opportunities to help provide meaningful customer service. With a 36 year history in the call center industry, our team of over 100 employees are committed to excellence in all of their daily endeavors.
About Us
Time Communications Inc.
Time Communications is a call center located in Minneapolis / St. Paul, Minnesota with additional offices in New York Mills and Brainerd, Minnesota. We have provided quality telecommunication services to large and small businesses since 1972. We have live agents on duty 24 hours per day, 7 days per week, 365 days a year. Our customer service representatives are responsive and professional in communicating with customers.
To be successful in today's competitive world you need to have the right combination of highly trained individuals, and the best equipment for them to use. At Time Communications we have both. Our skilled staff works closely with you, ensuring that we take advantage of all the technology at our disposal. We will provide you the most powerful communications system available.
It's a fact - people educated in Minnesota rank at the top in national testing. Your callers will hear the difference! Our clear, crisp enunciation gives us the edge in meeting your needs more professionally.
Time Communications is a call center located in Minneapolis / St. Paul, Minnesota with additional offices in New York Mills and Brainerd, Minnesota. We have provided quality telecommunication services to large and small businesses since 1972. We have live agents on duty 24 hours per day, 7 days per week, 365 days a year. Our customer service representatives are responsive and professional in communicating with customers.
To be successful in today's competitive world you need to have the right combination of highly trained individuals, and the best equipment for them to use. At Time Communications we have both. Our skilled staff works closely with you, ensuring that we take advantage of all the technology at our disposal. We will provide you the most powerful communications system available.
It's a fact - people educated in Minnesota rank at the top in national testing. Your callers will hear the difference! Our clear, crisp enunciation gives us the edge in meeting your needs more professionally.
No comments:
Post a Comment