Consider becoming a call center customer service representative! Time Communications (http://www.timecommunications.biz/comp_employment.asp) is a full service call center offering its nation-wide clientele 24/7 live answering support for customer service, catalog order taking and emergency response services. Time Communications offers a lot to its call center customer service representatives. As a new member you will receive training that allows you to rise to your greatest potential, paid time off (as much as 20 days after working 30 months), health and dental insurance, a SEP retirement plan, and 7 paid holidays.
Management Opportunities
Time Communications continues to grow, and in fact, future growth is part of our corporate strategy. This leads to opportunities for call center customer service representative seeking advancement. We offer three locations to work from in St. Paul, New York Mills and Brainerd, MN in addition to the work-at-home opportunities we have available to qualified candidates who demonstrate a high level of customer satisfaction and professionalism.
Due to the explosive growth in the telecommunications market, we are currently accepting applications for call center customer service representatives who live in the greater Minneapolis, St. Paul area.
Our Company has been recognized for excellence. Last year Inc. Magazine awarded Time Communications a place on its first-ever Inc. 5,000 list of the fastest-growing private companies in the country. The Inc. 5,000, an extension of Inc. magazine's annual Inc. 500 list, catches many businesses that are too big to grow at the pace required to make the Inc. 500, as well as a host of smaller firms. Taken as a whole, these companies represent the backbone of the U.S. economy. This first-ever list of the 5,000 fastest-growing businesses reports total revenue of $194.5 billion. At the time, Time Communications employed 100 employees.
Time Communications was founded in 1972 and has offices in St. Paul, New York Mills and Brainerd, MN,
For further information about call center customer service representatives, contact:(651) 229-3636 http://www.timecommunications.biz/comp_employment.asp
Tuesday, August 19, 2008
Outsourcing Small Business Needs to a Call Center
Larger companies have the money, time, and resources to have their own call center for sales, customer service, and customer technical needs. Many smaller and mid-sized businesses need to outsource their call center needs. It is far more affordable for a company to outsource its call center needs, because it is low cost and the management is in place. Otherwise, a company needs to spend much of their own time, resources, and labor creating their own call center in-house.
Businesses can outsource to call centers to sell their products, for customer support with technical problems, or for customer service. In addition, more specific company needs can be met including catalog order entry, dealer locator, help desk needs, lead qualification, pre-qualification, live internet chat, receptionist/help desk overflow, a receptionist message center, employee time and attendance tracking, medical answering service, property management, voicemail, conference and event registration, appointments and reservations.
If a business is considering outsourcing small business needs to a call center, it must look at its requirements, and understand how the service can generate sales or enhance customer satisfaction. It is important to choose an outsourcing company with experience, and with professional and responsive customer service representatives. Choose a call center services company that is available to customers 24/7, has a powerful communications system, and has highly trained individuals working for them.
Customer Service Representatives who will be speaking to customers should take the time to listen to callers, think about the caller's needs, and ask the right questions to get accurate information. Select a company who will work closely with you to understand your company needs.
Businesses can outsource to call centers to sell their products, for customer support with technical problems, or for customer service. In addition, more specific company needs can be met including catalog order entry, dealer locator, help desk needs, lead qualification, pre-qualification, live internet chat, receptionist/help desk overflow, a receptionist message center, employee time and attendance tracking, medical answering service, property management, voicemail, conference and event registration, appointments and reservations.
If a business is considering outsourcing small business needs to a call center, it must look at its requirements, and understand how the service can generate sales or enhance customer satisfaction. It is important to choose an outsourcing company with experience, and with professional and responsive customer service representatives. Choose a call center services company that is available to customers 24/7, has a powerful communications system, and has highly trained individuals working for them.
Customer Service Representatives who will be speaking to customers should take the time to listen to callers, think about the caller's needs, and ask the right questions to get accurate information. Select a company who will work closely with you to understand your company needs.
Thursday, August 7, 2008
What Level Of Customer Service Do You Provide?
I was on the receiving end of two incidents in the past week that gave me an up-front and personal first-hand experience in dealing with customer service people on the telephone and the importance that Time Communications plays in providing a good or poor experience in dealing with a company.
We have all had these magic moments when you are short on time, facing a deadline or just don’t need the extra hassle that trying to order a product or service can cause.
Thankfully, companies like yours realize the benefits of our service and take the extra effort to provide your customers with better customer service than most companies.
Now to my incidents. The first involved calling a telephone company in rural Minnesota. One would think that voice mail hell would have never reached the remote confines of the country, but it has. Today, first class companies are removing the press 1 for this, and press 2 for that, and are replacing voicemail with the warm personal voice of a friendly person who cares about you. Not so at this particular rural telephone company. I’m greeted with voice mail and left wondering why I had to leave a message for new service.
Could it be that because they are the only telephone company in the town they can provide such a poor level of service? They had better wake up and realize that competition will soon be knocking on their door. They may be in a remote part of the country, but the world is a small place with the internet at our fingertips.
My second experience involved trying to reach a company after business hours for clarification on documentation of legal papers that needed to be signed and sent overnight. There wasn’t the option of waiting until the next day to have the questions answered that I had. A call to the company was promptly answered, however, it wasn’t the company itself, but rather their call center. I left a message for the person that could answer my questions and within minutes the person had called me back and I was able to complete the transaction on time.
Two similar incidents, two completely different results. I’m left with the feeling that one company cares about me and the other doesn’t, it’s just that simple.
We have all had these magic moments when you are short on time, facing a deadline or just don’t need the extra hassle that trying to order a product or service can cause.
Thankfully, companies like yours realize the benefits of our service and take the extra effort to provide your customers with better customer service than most companies.
Now to my incidents. The first involved calling a telephone company in rural Minnesota. One would think that voice mail hell would have never reached the remote confines of the country, but it has. Today, first class companies are removing the press 1 for this, and press 2 for that, and are replacing voicemail with the warm personal voice of a friendly person who cares about you. Not so at this particular rural telephone company. I’m greeted with voice mail and left wondering why I had to leave a message for new service.
Could it be that because they are the only telephone company in the town they can provide such a poor level of service? They had better wake up and realize that competition will soon be knocking on their door. They may be in a remote part of the country, but the world is a small place with the internet at our fingertips.
My second experience involved trying to reach a company after business hours for clarification on documentation of legal papers that needed to be signed and sent overnight. There wasn’t the option of waiting until the next day to have the questions answered that I had. A call to the company was promptly answered, however, it wasn’t the company itself, but rather their call center. I left a message for the person that could answer my questions and within minutes the person had called me back and I was able to complete the transaction on time.
Two similar incidents, two completely different results. I’m left with the feeling that one company cares about me and the other doesn’t, it’s just that simple.
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