One misconception about order taking is that “if you want a job done right, you’ve got to do it yourself”! Order taking can easily be outsourced, freeing your valuable staff for more essential functions. This cost saving measure is easy to implement and can be done quickly.
Make sure you choose an order taking service that works on a 24/7/365 basis, with the capacity and capability to handle any call volume and any size of product catalog - from a single product to large catalog orders. You will probably want an order taking service which will work through your existing e-commerce website or using your own proprietary system so that there is no duplication of data entry or possibility of errors.
You can train call center agents on all your products to ensure that every order is complete, including shipping/handling, credit card verification and validation, cross-selling, up-selling, state taxes and billing information. The idea is to increase the percentage of calls that convert into actual sales, so you can also explain the use of cross-sells and up sells to these call center agents.
Messages can be delivered to different departments within your company, depending on the nature of the call (i.e., place an order, check on the status of an order, customer returns and callback requests) thus streamlining sales and fulfillment channels.
With some input from you and a scripted frequently asked questions document, call center agents can answer questions related to your business both easily and thoroughly, increasing the efficiency and effectiveness of your customers’ calls, and saving you money!
BlogTime is your information center for news in the call center industry and is brought to you by Time Communications. Time Communications specializes in creating opportunities to help provide meaningful customer service. With a 36 year history in the call center industry, our team of over 100 employees are committed to excellence in all of their daily endeavors.
About Us
Time Communications Inc.
Time Communications is a call center located in Minneapolis / St. Paul, Minnesota with additional offices in New York Mills and Brainerd, Minnesota. We have provided quality telecommunication services to large and small businesses since 1972. We have live agents on duty 24 hours per day, 7 days per week, 365 days a year. Our customer service representatives are responsive and professional in communicating with customers.
To be successful in today's competitive world you need to have the right combination of highly trained individuals, and the best equipment for them to use. At Time Communications we have both. Our skilled staff works closely with you, ensuring that we take advantage of all the technology at our disposal. We will provide you the most powerful communications system available.
It's a fact - people educated in Minnesota rank at the top in national testing. Your callers will hear the difference! Our clear, crisp enunciation gives us the edge in meeting your needs more professionally.
Time Communications is a call center located in Minneapolis / St. Paul, Minnesota with additional offices in New York Mills and Brainerd, Minnesota. We have provided quality telecommunication services to large and small businesses since 1972. We have live agents on duty 24 hours per day, 7 days per week, 365 days a year. Our customer service representatives are responsive and professional in communicating with customers.
To be successful in today's competitive world you need to have the right combination of highly trained individuals, and the best equipment for them to use. At Time Communications we have both. Our skilled staff works closely with you, ensuring that we take advantage of all the technology at our disposal. We will provide you the most powerful communications system available.
It's a fact - people educated in Minnesota rank at the top in national testing. Your callers will hear the difference! Our clear, crisp enunciation gives us the edge in meeting your needs more professionally.
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