How much are you paying to have your easy questions answered?

Are you or your most knowledgeable employees wasting time and money answering simple tier-one customer service questions? Time Communications has helped companies identify those simple questions, mapped out the answers, and implemented them into our system to insure they are handled professionally, and efficiently, by our well-trained customer service representatives.

The first step is to identify the most commonly asked questions and to find a solution to answer them. This might include having the product on our floor so our customer service representatives can actually give hands-on instruction, or might involve walking your caller through a decision tree.

The second step is to implement that solution into our system. In most instances, we will meet with the client and map out a decision tree. We also identify how the customers want their calls escalated. Options include, fax, e-mailing, and call patching to name a few.

The third is training. We know training is critical. Some of our clients visit our facility to conduct training. Others choose to use webinars. It can be as simple, or extensive, as needed or comfortable with.

The fourth is monitoring. Time Communications monitors all activity and records phone calls. There is a supervisor for every eight employees who regularly listens and evaluates phone calls based on a set criteria of excellence.


Questions? Give us a call. We would be happy to talk to you further about how we can help.